Return Policy

At CusFamilyGift, your satisfaction is our priority. Please read our return policy carefully before making a purchase.

Personalized & Custom Items

Because our products are made-to-order and customized specifically for you, we are unable to accept returns or exchanges on personalized items unless the product arrives damaged or defective.

If your item arrives with a defect, misprint, or damage caused during production or shipping, please contact us within 7 days of delivery and we will make it right.

How to Report an Issue

To request a replacement or refund for a damaged or defective item, please reach out to us with:

• Your order number
• A clear photo of the issue
• A brief description of the problem

📧 Email: contact@cusfamilygift.com

Our team will review your request and respond within 1–2 business days.

Non-Personalized Items

For non-customized items, we accept returns within 14 days of delivery, provided the item is unused and in its original condition. Return shipping costs are the responsibility of the customer.

Refunds

Once your return or claim is approved, refunds will be issued to your original payment method within 5–10 business days.

Thank you for shopping with CusFamilyGift.
Made for legends. Built with care.