Return Policy

Thank you for shopping on Cusfamilygift. 

Welcome to our custom gift store! We are committed to providing you with high-quality personalized products and excellent customer service. Please read the following refund policy carefully to ensure a smooth and enjoyable shopping experience:

1. Eligibility for Refunds

Since our products are custom-made and tailored to your specific requests, we are unable to accept returns or offer refunds for personal reasons (such as changing your mind or dissatisfaction with the design). However, refunds or exchanges are available under the following conditions:

  • A production or printing error occurred with your order.
  • The item received has significant quality issues or damage.
  • The product differs substantially from its description at the time of purchase.

2. Refund Request Conditions

To ensure your refund request is valid, please contact us within 7 days of receiving the item and provide the following information:

  • Your order number.
  • Photos and a detailed description of the defective item.
  • A clear explanation of the issue.

3. Refund Process

  • Once we receive your refund request, we will review it within 3 business days and contact you to confirm the next steps.
  • If your request is eligible for a refund, we offer the following options:
    • A replacement of the defective item.
    • A partial or full refund, depending on the nature of the issue.
  • Refunds will be issued to the original payment method used at checkout, typically processed within 5-10 business days, depending on your payment provider.

4. Shipping and Additional Fees

  • If the issue is our fault (e.g., damaged product, production error), we will cover the return shipping costs.
  • If the issue stems from incorrect information provided by the customer (e.g., wrong custom details), return shipping costs will not be reimbursed.

5. Non-Refundable Cases

  • Custom-made items that have been delivered as ordered.
  • Errors caused by incorrect information provided by the customer (e.g., misspellings, wrong sizes).
  • Items that exceed the refund request time frame.

6. Contact Us

If you have any questions regarding refunds or need assistance, please reach out to us through the following channels:

  • Email: contact@cusfamilygift.com

Thank you for choosing our store and trusting our products and services! We are dedicated to ensuring your satisfaction with every purchase.