Shipping Policy

Shipping Destinations

We currently ship to eligible addresses within the United States. Available destinations are shown at checkout. Contact us before ordering if you're unsure about delivery to your address (P.O. boxes, APO/FPO, or remote locations).

Order Processing

Standard products: 2–5 business days.
Personalized or made-to-order products: 3–7 business days.
Business days are Monday–Friday, excluding U.S. federal holidays. Processing time is separate from shipping transit time and may be longer during peak seasons.

Estimated Delivery

After processing, standard U.S. delivery takes approximately 4–8 business days, so most orders arrive within 6–13 business days of being placed. All delivery dates are estimates, not guarantees.

Shipping Rates

Shipping costs are calculated at checkout. Free standard shipping is available on qualifying U.S. orders of $69 or more (after discounts, before taxes).

Order Tracking

You'll receive a tracking email when your order ships. Tracking may take 24–72 hours to update after your label is created. If tracking hasn't updated in more than 7 business days, contact us at contact@cusfamilygift.com.

Multiple Packages

Some orders may ship in separate packages from different facilities and arrive on different dates. You won't be charged extra for split shipments.

Shipping Address

Please double-check your address before placing your order. If you notice an error, contact us immediately — changes cannot be guaranteed once production or shipment has begun. We are not responsible for delays or losses due to incorrect address information.

Delays

Carrier delays, severe weather, holidays, and other circumstances outside our control may affect delivery. If we cannot ship within the expected timeframe, we'll contact you with an updated estimate or offer a cancellation and full refund.

Lost Packages

If tracking shows no movement for more than 10 business days past the estimated delivery date, contact us at contact@cusfamilygift.com with your order number, shipping address, and tracking info.

Delivered but Missing?

If your tracking shows delivered but you can't find the package, please check around your property, with neighbors, or your building's mailroom, and allow one extra business day. If still missing, contact us within 7 days of the delivery scan.

Damaged Items

If your order arrives damaged, keep the product, original packaging, and shipping label, then contact us right away with photos so we can resolve the issue.

Made for legends. Built with care.